This image was in a recent post on the Facebook Resin builders group. This is a Resin Car Works kit that did not travel well. As you can see, the package was damaged while in transit. Let’s review a few things if this ends up happening to you.
First, take photos of the damaged box as it was received. Then take photos of the contents. Matt Smith received this Resin Car Works package and snapped a few photos right off the bat.
Contact the sender as soon as possible to let them know the package arrived in a damaged state. They will need their Post Office receipt and tracking number of the damaged parcel. Also check on the company’s kit replacement policy and to see if a replacement kit is available.
The sender will need to file a claim in order to receive reparations from the Post Office. More detail can be found on this web page, along with an informative video.
As you can see, the kit was destroyed. There’s nothing left but junk. Resin Car Works has been shipping kits for five years now and, to the best of our knowledge, this is the first damage incident. We use U-Line “Indestructo” box mailers which are designed to handle some pressure, but this went through an extreme incident. Where’s that “DF” box when you need one?
Luckily, this time we had an extra set of parts on hand for Matt so he can add this GN boxcar to his freight car fleet. We wanted our readers to understand that things can happen after we ship orders that are completely outside our control. We know you can get upset over these incidents. We are working on different shipping options to cover damage. Follow a few simple steps to rectify the situation.